Privacy Policy
Last updated: April 2026 · English version: October 2026
At Direct Smart Solutions S.L. we take the protection of your personal data very seriously. This privacy policy describes how we collect, use, store and protect your personal information when you use our website directsmartsolutions.es and our services.
Data controller: Direct Smart Solutions S.L.
CIF (Spanish company tax number): B70994447
Address: Calle Moscu 23 – 4, 03503 Benidorm, Alicante, Spain
Data protection contact email: info@maildss.es
Telephone: +34 644 992 991
1. Data we collect
Through our website and contact forms, we may collect the following personal data:
- Full name
- Telephone number
- Email address
- Town / municipality (to determine the service area)
- Property type (to size the solar proposal)
We do not collect special categories of data (health data, political opinions, religion, sexual orientation, etc.).
2. Purpose of the processing
The personal data you provide is processed for the following purposes:
| Purpose | Legal basis |
|---|---|
| Responding to your request for information or for a free solar survey | Consent of the data subject (Art. 6.1.a GDPR) |
| Preparing and sending you a personalised commercial proposal | Legitimate interest (Art. 6.1.f GDPR) |
| Contacting you by telephone, email or WhatsApp to follow up on your enquiry | Consent of the data subject (Art. 6.1.a GDPR) |
| Complying with legal and tax obligations arising from the contractual relationship | Legal obligation (Art. 6.1.c GDPR) |
| Analysing use of the website in order to improve our services | Legitimate interest (Art. 6.1.f GDPR) |
3. Retention period
We will keep your personal data for as long as is necessary to fulfil the purpose for which it was collected:
- Requests for information: data is kept for a maximum of 12 months from the last communication, unless a contractual relationship is established.
- Customers under contract: data is kept for the duration of the contractual relationship and, thereafter, for the periods established by law in order to address any liabilities (5 years under the Spanish Civil Code).
- Tax data: kept for 4 years in accordance with Spanish tax legislation.
4. Recipients of the data
Your personal data will not be disclosed to third parties, except in the following cases:
- Legal obligation: where necessary to comply with a legal obligation (public authorities, courts, law enforcement).
- Service providers: companies that provide us with services necessary for our activity (hosting, email, analytics tools), with whom we have signed data processing agreements in accordance with Art. 28 GDPR.
In particular, we use the following service providers, which may access data:
| Provider | Service | Location |
|---|---|---|
| Google LLC | Google Analytics (web analytics) | USA (standard contractual clauses) |
| Meta Platforms, Inc. | Meta Pixel (advertising and remarketing) | USA (standard contractual clauses) |
| Hosting provider | Website hosting | EU |
5. International transfers
Some of our service providers (Google, Meta) are located in the United States. These international transfers are carried out under the standard contractual clauses approved by the European Commission and/or the EU–US Data Privacy Framework, in accordance with Articles 46 and 49 GDPR.
6. Your rights
Under the GDPR and the LOPDGDD (Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights), you have the right to:
- Access: find out what personal data of yours we are processing.
- Rectification: request the correction of inaccurate or incomplete data.
- Erasure: request the deletion of your data when it is no longer necessary.
- Objection: object to the processing of your data on grounds relating to your particular situation.
- Restriction: request the restriction of processing in certain circumstances.
- Portability: receive your data in a structured, commonly used format.
- Withdrawal of consent: withdraw the consent given at any time, without affecting the lawfulness of processing carried out beforehand.
To exercise any of these rights, you can contact us through:
- Email: info@maildss.es (writing «Data protection» in the subject line)
- Post: Direct Smart Solutions S.L., Calle Moscu 23 – 4, 03503 Benidorm, Alicante, Spain
We will respond within a maximum of 30 days. You will need to prove your identity by enclosing a copy of your DNI, NIE, passport or equivalent identity document.
If you believe that the processing of your data does not comply with current legislation, you have the right to lodge a complaint with the Agencia Espanola de Proteccion de Datos (AEPD, the Spanish Data Protection Agency), at C/ Jorge Juan 6, 28001 Madrid, or through its electronic office: www.aepd.es.
7. Data security
At Direct Smart Solutions S.L. we adopt the technical and organisational measures necessary to guarantee the security of your personal data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data and the risks to which it is exposed.
8. Cookies
This website uses its own and third-party cookies. For more information about the cookies we use, please see our Cookie Policy.
9. Social media
Direct Smart Solutions S.L. may have a presence on social media (Facebook, Instagram, etc.). The processing of data of users who follow our profiles is governed by the terms of use and privacy policies of each social network. We recommend reviewing those policies periodically.
10. Changes to this policy
Direct Smart Solutions S.L. reserves the right to amend this privacy policy in order to adapt it to legislative developments, case law or industry practice. Where significant changes are made, users will be notified through the website.
For any query about data protection, you can write to us at info@maildss.es. This is an English translation of our Spanish privacy policy, provided for convenience; the Spanish version is the legally binding one.